Right of withdrawal

The German version is legally binding. Consumers may withdraw from the contract within fourteen days without giving reasons by informing us by email at [email protected]. We refund all payments including standard delivery costs within fourteen days. You bear the direct cost of returning the goods.

The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly tailored to personal needs (§ 312g (2) no. 1 BGB). This covers every product you personalise with a name, date, text, photo, handwriting or logo.

Withdraw from your contract here

You can also withdraw from your contract online right here. Enter your name, email address and the order number from your order confirmation. You will receive a confirmation of receipt by email straight away.